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“I just told you: I do not know when I can pay you!”

I would have preferred not to hear that telephone conversation between a debtor and, I suppose, a call center employee, but I suspect that each time they will be - unfortunately - more frequent, relates José David Guevara in his article in the El...

Costa Rica Call Center Employees Go From Attending Calls to Programming and Monitoring Bots

Call or service centers in Costa Rica are automating processes, which implies the migration of personnel to more sophisticated operations, an evolution that for the country translates into an increase in the demand for talent with new technological competencies, including data management. Starting with the...

Growing Call Center Market in Nicaragua

Concentrix announced that the company will be expanding its operations in Managua, where it has operated a call center since 2011. Photo from El19digital.com The announcement was made by Vice President Rosario Murillo, who pointed out that the new Concentrix offices will be located in the...

Teleperformance Acquires Its Competitor Aegis

Paris-based outsourcing firm Teleperformance has agreed to acquire Aegis,  the business process management arm from India's Essar Group. Both companies have a presence in Costa Rica. Teleperformance, located in the FORUM 1 business complex in Santa Ana, on its website says it employs 300 in the...

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