Thursday 29 July 2021

ICE Racks Up ¢18 Billion Delinquency From 220,000 Telecom Accounts

Paying the bills


Unemployment would increase if there is no commercial opening and less vehicle restriction

QCOSTARICA - Modifying the hours of the sanitary vehicle...

Amazing! Researchers testing concrete that could charge your EV while driving

Q TRENDS - A highway that will charge electric...

Do not accept irregular offers of anticovid vaccines; Caja reports missing doses

QCOSTARICA - Given the discovery of missing vaccines against...

Fixed telephony in Costa Rica heading for extinction

QCOSTARICA - The greeting “Good morning! You are calling...

The Many Ways in Which Bitcoin Affects the Global Economy of Canada

Bitcoin is the world’s largest cryptocurrency, and since its...
Paying the bills


From photo archives
From photo archives

(QCOSTARICA) Delinquency is a big problem for the state telecom, the Instituto Costarricense de Electricidad (ICE), racking up some ¢18 billion colones in “uncollectable” debt from some 220,000 unpaid accounts in mobile telephone, internet and other telecommunications services.

The information was released by the ICE Board of Directors in the circular 0012-353-2016 dated November 8.

- Advertisement -

The text of the message stays that, despite measures taken, it was not possible to mitigate the delinquency that has continued to increase “administrative costs”.  The message says the amount is equivalent to the yearly salary of some 450 employees.

Since the opening of the telecom market in Costa Rica several years back, 2016 is the first year that ICe has not recorded losses in its telecommunications business. The ICE monopoly as the single provided of cellular service in the country ended on November 5, 2011.

To address this management problem, ICE contracted KPMG to perform an external audit recommending on May 30 to outsource collections. The recommendation was to hire a third-party collection company.

However, on October 31, the ICE Board opted, instead of outsourcing to a third party, to create an internal company to deal with judicial and administrative collection for the entire corporation, that includes ICE, Cablevision, Radiográfica Costarricense (Racsa) and the Compañía Nacional de Fuerza y Luz (CNFL).

The collections company will be called ICE Proveeduría Digital S.A. and the 11 employees who now work in ICE’s judicial collection department will be terminated and hired by the new company.

The change means the employees will not longer subject to the ICE employee regulations with respect to salaries, benefits, etc, a move that has been rejected by the ICE trade union, Asociación de Abogados y Profesionales del Grupo ICE (Abogaproice).

- Advertisement -

The ICE Board letter did not explain who the new company will (basically with the same employees) will be any more effective in collecting delinquent debt.

- Advertisement -
Paying the bills
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Fixed telephony in Costa Rica heading for extinction

QCOSTARICA - The greeting “Good morning! You are calling the Castro...

ICE loses mobile phone market share during pandemic

QCOSTARICA - Kölbi, the Instituto Costarricense de Electricidad (ICE) mobile phone...

Subscribe to our stories

To be updated with all the latest news, offers and special announcements.

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.