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Ombudsman requires AyA to correct exorbitant bill problems

QCOSTARICA - The Acueductos y Alcantarillados (AyA), the state water and sewers utility, is proving to be one tough organization, denying and resisting all efforts by the central government to control its out-of-control billing practices. The latest to tackle this bastion of "not our fault"...

AyA’s board member reacts: GM says that everything was resolved

QCOSTARICA - A member of the board of directors of the Instituto Costarricense de Acueductos y Alcantarillados (AyA) - water utility - Yolanda Acuña points to the general manager of the institution, Manuel Salas, for providing the board with information that is alien to...

Determination and Perseverance wins against the AyA

RICO's TICO BULL - My story started last May, when instead of the usual ¢7,000 to ¢8,000 colones monthly water bill, it was an outrageous ¢34,000 colones and some change. I don't remember the exact amount. My first complaint got some relief, the bill was...

‘You’re fired’: Yamileth Astorga is out as head of AyA

QCOSTARICA - Yamileth Astorga Espineta, who as of Monday, became former president of Acueductos y Alcantarillados (AyA) - water and sewers utility, acknowledged in her letter of resignation to President Carlos Alvarado, that the blunders in the water bills led to her departure. According to...

Even the Casa Presidencial is a victim of AyA billing errors

The Government of Carlos Alvarado joined the list of those affected by the water bills issued by the Instituto Costarricense de Acueductos y Alcantarillados (AyA). Like many in Costa Rica, Casa Presidencial has two pending payment sin claim process against the water and sewer utility. Two...

AyA Out of Control: Ombudswoman denounces utility

QCOSTARICA - Costa Rica's Ombudswoman, Catalina Crespo, denounced that the Instituto Costarricense de Acueductos y Alcantarillados (AyA) - the national water uitlity - is threatening citizens to sign payment agreements. The condemnation was put in writing by Crespo in a letter sent to President Carlos...

AyA billing disaster puts Ticos in trouble

AyA billing disaster puts Ticos in trouble: utillity does not solve anything! See Aresep gives AyA one month to resolve water bill errors

Aresep gives AyA one month to resolve water bill errors

QCOSTARICA - The water utility, Instituto Costarricense de Aqueductos y Alcantarillados (AyA), has 30 days to resolve the claims for excessive water charges made during the pandemic.   This is the order given by the Regulatory Authority for Public Services (Aresep), according to a statement issued...

AyA president does not see any error in high bills to its customers

What mistakes? AyA president does not see any error in high bills to its customers.

What mistakes? Asks Head of AyA

QCOSTARICA - Perhaps you weren't one of the thousands affected by the mistakes in billing by the water utility, the Acueductos y Alcantarillados (AyA), months back and still far from being resolved. If you will recall, many got water bills many, many times their normal....

Aresep: “Make payment arrangement and no cuts in water service meanwhile”

(QCOSTARICA) The Autoridad Reguladora de los Servicios Públicos (Aresep) - Public Services Regulatory Authority - has spoken, ordering water utilities to enter into payment arrangements with users affected by excessive charges and cannot cut service in the process. In addition, it has put measures in...

AyA Faces US$6.7 million dollars fine

The Instituto Costarricense de Acueductos y Alcantarillados (AyA) has no choice but to pay. The national water and sewer utility lost an arbitration against the Spanish company Acciona Agua S.A. and as a fine, must pay a sum greater than US$6.7 million dollars.  

AyA will close attention to the public in orange areas until July 31

(QCOSTARICA) The offices of the water and sewers utility, Acueductos y Alcantarillados (AyA) located in the orange alert zone will remain closed to the public until Friday, July 31, in compliance with the government guidelines announced Friday, July 17. Attention to users will be maintained...

No suspension of water service due to late payment

The Instituto Costarricense de Acueductos y Alcantarillados (AyA) announced it will continue for a period of 30 days plus the policy of not suspending water services due to late payment. Until August 15, 2020, water service will be maintained for everyone to ensure that...

During first months of the pandemic AyA only read 3,000 of 370,000 water meters in the GAM

(QCOSTARICA) During the first months of the pandemic (March and April), the 62 officials of the AyA (water utility) charged with reading water meters only did of large companies, that is, about 3,000 meters. For the rest, some 370,000 meters in the Greater Metropolitan Area...

My continuing saga with the AyA…

UPDATE: On February 18, 2021, I got a notice from the AyA reducing my bill to ¢7,694 colones for the May 2020 billing period. Read the story here. Rico's DIGEST - In May I wrote about my outrageous water bill, a whopping ¢34,000 colones when...

AyA announces end of rationing in the Metropolitan Area

(HQ) The Instituto Costarricense de Acueductos y Alcantarillados (AyA) announced the end of the rationing of the drinking water service in the Greater Metropolitan Area starting Monday. The consolidation of the rainy season and the decrease in demand by users will allow continuous service, according...

No excuses!

There are no excuses that the AyA, the national water utility, can give for water shortages and overbilling.

The failed gambit: AyA will correct May billing starting June 22

(QCOSTARICA) The 'gambetto' didn't pay off. The long list of complaints forced the  Acueductos y Alcantarillados (AyA) - the national water utility - to adjust the May billing, and the reduced bill will start on Monday, June 22. The utility, in a statement, announced that...

What a total load of “TICO BULL”

UPDATE: June 16. The AyA admitted to an error and will be correcting all May bills. See full story here. OPINION - A what a total load of TICO BULL. It took the pandemic for the water utility, the Instituto Costarricense de Acueductos y Alcantarillados...

From the historical to the hysterical

UPDATE: June 16. The AyA admitted to an error and will be correcting all May bills. See full story here. UPDATE June 13: Never did get the email, but did get an adjustment to my water bill, a whole 5,000 colones reduction. I know owe...

AyA has not read meters since March 20 and charged an estimated fee each month

Rico's TICO BULL -  Have you checked your water bill lately, other than just paying it? If you haven't do so. If you dd you must have noticed that despite your lowered water consumption, the bill still high? That is because the  Acueductos y Alcantarillados...

AyA official to Hatillo neighbors: “Only Moses could bring them water”

At a time when the Ministry of Health increases preventive measures due to the possible arrival of the coronavirus in the country, the residents of the Hatillos, San Jose, one of the places most affected by water rationing, say they cannot comply with hygiene...

Costa Rica Formalized US$111 million dollar loan for water projects

The Instituto Costarricense de Acueductos y Alcantarillados (AyA) - Costa Rica's water and sewerage utility and the Central American Bank for Economic Integration (Cabei) closed a US$111.3 million dollar loan agreement to partially finance an aqueduct and sewerage program for Atlantic and Pacific coastal...

In Costa Rica, 51 out of every 100 liters of water does not reach the consumer

Some 115,000 people, half of them living in the Greater Metropolitan Area (GAM), are affected by water rationing in the first months of 2019, due to a reduction of at least 15% of water resources during this dry season. However, the dry season is not...

More Water Rationing Expected This Month and Next

Tired of water rationining? This month (April) and next (May) will be worse says the Aya.

AyA Humor

Browsing the world wide web, the Internet, I came across this photo that is indicative of the government in action. It seems it takes 10 to work on an AyA repair job. As the Prensa Libre that first published the photo in 2016, says "It is...

Sewer System for US$27 Million

The Instituto Costarricense de Acueductos y Alcantarillados (AyA) tenders the construction of sanitary sewers, south diversion collectors to Tiribí. "The tender shall be conducted in accordance with the International Public Tendering procedures established in the Policies for Procurement of Goods and Works financed by the...

AyA intensifies water rationing in San Jose metropolitan area

In Moravia, Desamparados, Alajuelita and Hatillos alone almost 60,000 residents are struggling to meet needs in their homes and businesses due to water rationing this week. Thousands more are affected in other communities as the national water authority, the Instituto Costarricense de Acueductos y Alcantarillados...

AyA Using New Material And Design To Reduce Theft of Manhole Covers

Battling a little known, but the very seen and costly theft of manhole covers that cost the AyA some ¢20 million colones a year, the state water and sewer company is now using new materials and designs to prevent theft. The AyA reports between 15...

The Water Crisis: A New Water Law for Costa Rica

Costa Rica's Legislature last Thursday (Nov. 2) approved, in first debate, a new law on the management of water resources, after a 2014 law was declared unconstitutional by the Constitutional Court or Sala IV, following its approval that same year. One of the main differences...

Repair Of Storm-damaged Aqueducts Will Be Financed With Increases In Water Rates

The repair of the storm-damaged aqueducts will be covered by increases in water rates, announced the Instituto Costarricense de Acueductos y Alcantarillados (AyA) - the water and sewer utility. The president of the AyA, Yamileth Astorga, confirmed that increases in rates will finance the repair...

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