Q COSTARICA — Starting April 6, Banco Nacional de Costa Rica (BNCR) customers will notice changes to the methods for accessing the mobile application and online banking platform to access their accounts.
The modifications will require customers to complete a few steps to access the BN Móvil app or use the search function on the website.
The first adjustment is that users will no longer need to use their national ID or Cedula number to log in; they will instead need to create a personalized user account.
Another change announced by BN is that the BN Token application will be discontinued, as this function will be integrated into the BN Móvil app.
“We aim to offer a simpler, more modern, and more secure experience, continuously strengthening the mechanisms that protect our customers’ information and resources,” stated Joaquín Vásquez, Head of Channel and Customer Value Streams at Banco Nacional.
User creation and token configuration are self-managed, so people do not have to go to any branch to manage these settings.
The BNCR is a state-owned bank and the largest commercial bank in Costa Rica, offering a wide range of financial services to individuals and businesses through its digital channels and extensive branch network. Founded in 1914, it operates as an autonomous institution, with the Costa Rican government acting as its sole owner and providing a legal guarantee for its liabilities is the largest commercial bank in the country.
The bank is fully owned by the Costa Rican government. In the event of liquidation, the government is on the hook for all non-subordinated debts, as set out in the National Banking System Law. It operates independently with its own board and is regulated by the General Superintendency of Financial Entities (SUGEF). As one of Central America’s biggest banks, it runs more than 170 branches and 400 ATMs, holding a dominant position in Costa Rica’s banking.