Q24N — Airports Council International (ACI) collected nearly 600,000 surveys from travelers at more than 400 airports around the world and revealed passenger favorites.
Nine airports shined in all five categories of the 2024 Airport Service Quality (ASQ) Awards, from cleanliness and staff dedication to ease of transport connections and overall enjoyment.
The ASQ program stands out as the preeminent airport customer experience measurement and benchmarking program globally, distinguished by its unwavering commitment to a rigorous and scientific methodology.
In 2023, over half of the world’s travelers passed through an ASQ airport, underscoring the program’s credibility and influence in shaping the standards for exceptional airport services.
Categories for departures include Best Airports by Size and Region, as well as Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable Airport, and Cleanest Airport. For arrivals, the category is Top Airports Globally.
9 airports across all regions have won ASQ Awards in all 5 departure categories, maximizing a pleasant experience at every stage of the airport journey:
- Greenville-Spartanburg International Airport, South Carolina, USA
- Gerald R. Ford International Airport, in Michigan, USA
- Rome Fiumicino, in Italy
- Mohammed V International Airport, in Morocco
- Izmir Adnan Menderes, in Türkey
- Guayaquil International Airport, in Ecuador
- Salalah International Airport, in Oman
- Sultan Hasanuddin International Airport, in Indonesia
- Yogyakarta International Airport, Indonesia
View the full list of winning airports