QCOSTARICA – There has been an increase and there are now 122 international companies which have invested in the operation of 140 call centres and shared services in different categories
Currently the export of computer services, management and other business functions make up 5.8% of Costa Rica’s Gross Domestic Product (GDP). In the last 15 years, exports of value-added services increased from 12.1% of total exports to 47.5%, as estimated by the Costa Rican Coalition for Development Initiatives (CINDE).
Elfinancierocr.com reports that “… Geographical, location qualified staff who speak multiple languages and political stability are aspects that companies described as attractive for the purpose of managing much of their network of global business from here. However, in the view of corporations there are still significant challenges to be met in order for the growth trend to continue. Among them are strengthening the academic and technical supply required by the industry such as bilingual skills, as well as issues of cost and infrastructure. ”
Some of the companies that have been consolidated in the country in this sector are Western Union which plans an expansion of its facilities valued at $1.5 million, Procter & Gamble (P & G) which recently inaugurated the Planning Supply Chain Center for Latin America, and Bacardi which announced the arrival of the Bacardi Shared Services Centre and Emerson Engineering Centre.