Wednesday, 12 August 2020
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Uber Costa Rica workers will be affected by the company’s 14% global layoff

(QCOSTARICA) Uber said Wednesday it will lay off 14% of its 26,900 employees to its customer support and recruiting teams. The announcement was made in a filing with the U.S. Securities and Exchange Commission. Uber has been hit hard by the coronavirus pandemic. Uber’s as...

Bill Gosling Outsourcing’s Operations in Costa Rica Create 300+ New Jobs

Looking for a job and have customer service skills? Bill Gosling Outsourcing announced the hiring of 300+ people in its launch of nearshore operations in Costa Rica. The company dedicated to outsourcing customer communication services is located in the Centro Corporativo El Cafetal, in Belén...

Amazon Annoucees 2,000 New Jobs In Costa Rica For 2019

Amazon announced on Wednesday the expansion of its service center in Costa Rica, for which it will hire 2,000 more workers for this year, increasing its payroll from the current 7,500 to 9,500 by the end of the year. Amazon's Customer Service Director for Latin...

Concentrix Looking To Hire 600

Concentrix, a technology company specializing in customer service, needs to hire 600 workers. If you know English or Mandarin you can start your recruitment process at www.friendsat.work. Resumes can be dropped off personally a the Concentrix offices in Pavas, next to the Sylvania plant (one block...

Amway will closes service center in Costa Rica, lays off 200

Amway announced Thursday, May 23, the closing of operations of its shared services center in Costa Rica in effect next year, a decision that will leave 200 people without jobs. The company says the closure is to have fewer service centers, but larger ones and...

American in Costa Rican Call Center Pleads Guilty for Role in “Sweepstakes Fraud” Aimed at Elderly

  A U.S. citizen who resided in Costa Rica pleaded guilty on Friday, April 5, 2019, for his role in a “sweepstakes fraud” scheme that defrauded hundreds of U.S. residents, many of them elderly. Thomas Sniffen, 58, pleaded guilty before U.S. Magistrate Judge David C. Keesler...

“I just told you: I do not know when I can pay you!”

I would have preferred not to hear that telephone conversation between a debtor and, I suppose, a call center employee, but I suspect that each time they will be - unfortunately - more frequent, relates José David Guevara in his article in the El...

Costa Rica Call Center Employees Go From Attending Calls to Programming and Monitoring Bots

Call or service centers in Costa Rica are automating processes, which implies the migration of personnel to more sophisticated operations, an evolution that for the country translates into an increase in the demand for talent with new technological competencies, including data management. Starting with the...

Growing Call Center Market in Nicaragua

Concentrix announced that the company will be expanding its operations in Managua, where it has operated a call center since 2011. Photo from El19digital.com The announcement was made by Vice President Rosario Murillo, who pointed out that the new Concentrix offices will be located in the...

Teleperformance Acquires Its Competitor Aegis

Paris-based outsourcing firm Teleperformance has agreed to acquire Aegis,  the business process management arm from India's Essar Group. Both companies have a presence in Costa Rica. Teleperformance, located in the FORUM 1 business complex in Santa Ana, on its website says it employs 300 in the...

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