Thursday 24 June 2021

Telecoms Must Block Telemarketing Calls at Customer Request

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Those annoying and pesky telemarketing calls may be a thing of the past in Costa Rica.

Offers for credit cards and vacation plans are part of telemarketers who either work off a list of some type or just make cold calls, usually at unupportune time, like sitting down with the family for dinner

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The spokesperson for the Superintendencia de Telecomunicaciones (Sutel), Eduardo Castellón, explained that to eliminate such calls as you have to do is call your phone company have them stop the calls.

Castellón further explained that many calls come from call centres which carrier can easily block your number from their calling system. However, for calls from smaller operators, the carrier has to take the required steps to assure you don’t receive such calls.

If a call comes from a private number (even blocked, as most are), Castellón recommends noting the exact time and date of the call, as operators have the ability to identify the caller and block it.

In most cases, calling the call centre or caller first and ask to be taken off their calling list is the best action. But if the calls persist, the Sutel – the government telecommunications watchbog – is there to ensure that telephone operators heed to customer requests.

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"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

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