Tuesday 28 June 2022

Costa Rica Telecom Regulator Says 95% Of Customers Satisfied

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28 June 2022 - At The Banks - BCCR

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QCOSTARICA – A survey commissioned by the Superintendency of Telecommunications (Sutel) has revealed that 95 percent of users in Costa Rica are satisfied with the quality of telecom services in the country.

In the traditional fixed telephony segment, ICE received an average of 8.49 points out of 10, while in the IP telephony segment, Call My Way leads with 8.89 points (ahead of Telecable, Cabletica and Tigo).

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In the mobile telephony segment, Movistar obtained 8.89 points, ahead of Tuyo (8.79), Fullmovil (8.7), Claro (8.41) and Kolbi (8.91).

In the fixed internet segment, Telecable led with 8.38, while in the mobile internet segment, Movistar topped the list with 8.43.

Finally, Telecable was top in the pay-TV segment with an average of 8.75 points.

The full study (Dec. 2015) is available here.

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