Tuesday 22 June 2021

Do you have a BAC Compass? Here’s what you should know…

It's easy to buy the BAC Quickpass device, but costly to turn it back in or suspend the service

Rico’s TICO BULL – How many of you have a Compass, the quick pass device by BAC? They’re great, aren’t they?

You can breeze through the tolls on the Ruta 27 and pay for parking at many places, such as Multiplaza and my favorite, a real time-saver, at the San Jose airport. No need to find a pay machine, make line during busy times, have people wait in your car why you do the pay thing and no headache sticking the ticket out your window waiting for the machine to read your ticket that sometimes it just won’t.

- Advertisement -

But there is a downside. All triggered by the coronavirus pandemic.

The Compass comes with a US$3.50 plus VAT monthly cost. Use it or not, the billing continues.

Like many others, I have had little need to use the Compass. The vehicular restrictions limit the days I can drive, and my driving in the past five months has been almost nil, no longer am I measuring how many kilometers to a gallon or liter, rather how many months to a gallon or liter.

In my case, it was six months to half an 85-liter tank of gas. In fact, I have to get gas today, the last time I did that was in February.

- Advertisement -

Which brought my attention to my Quickpass. While I have only used it one, earlier this month, I have been paying the monthly.

Given that I don’t foresee using the device for more months to come, logical would be to suspend the service until, well we get back to some normality.

Getting in touch with my bank, BAC Credomatic, and did I get a shock: to cancel the service I would have to pay the bank US$45 plus tax if less than 24 months (as in my case) dropping to US$30 plus tax for 25-36 months or US$25 plus tax for more than 36 months.

And, the device has to be in perfect condition and with the windshield clip undamaged.

The BAC Compass is easy to buy, but costly to cancel. Beware!


- Advertisement -

I purchased the device outright, or at least I thought I had, about a year ago. Having been paying the monthly to keep it active and it has been very useful, without a doubt.

But now, in these times of COVID, the bank is automatically charging me almost US$4 a month, use or not, or pay them an atrocious penalty, for a device I paid for, to cancel the service. And it has to be done in person at a local branch.

Something is terribly wrong here. How many of you who have a Quickpass knew that? I didn’t.

I have tried to talk to the bank, online rather than go to the branch, and all I get is, “Those would be the conditions. If you don’t agree with the conditions, you can always file a complaint to https://www.baccredomatic.com/es-cr/people/quejas-y-sugerencias”.

This is the message in Spanish:

Puede devolver el dispositivo en cualquier sucursal física sin costo durante los 3 primeros meses de adquisición. Debe entregarlo completo (dispositivo y prensa nueva) y en buen estado, pasados los 3 meses; se aplicará el proceso de la devolución y se cobrará de la siguiente manera:

4 – 24 meses: $45 + IVA.
25- 36 meses: $30 + IVA.
Mayor a 36 meses: $25 + IVA.

La devolución se realiza en sucursal física.

Esas serian las condiciones anteriormente mencionadas. De no parecerle las condiciones, puede poner su inconformidad en: https://www.baccredomatic.com/es-cr/people/quejas-y-sugerencias.

All I want to do is suspend the billing (and use) until this we can work again.

I would appreciate your comments, send me an email, that I will use to build a case of conscience with the bank. I won’t use your name, just the message.



- Advertisement -

We strive for accuracy in its reports. But if you see something that doesn’t look right, send us an email. The Q reviews and updates its content regularly to ensure it’s accuracy.

"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

New Television Program To Promote Family Fun

Q ENTERTAINMENT - Attention families of Costa Rica! A new contest...

Banks try to entice borrowers with online offers amid suspension of housing and car fairs

QCOSTARICA - Financial entities seek through the use of their virtual...


Today’s Vehicle Restriction June 21: plates ending in 1 & 2 CANNOT circulate

Today, Monday, June 21, we are back to the two plates that cannot circulate, in today's case plates ending in 1 & 2 CANNOT...

Despite investigation, construction of road works by H. Solís will continue

QCOSTARICA - Five major road works under the responsibility of the H. Solís company will continue in development despite investigations for alleged corruption involving...

First five months of the year reflect recovery of Costa Rican exports

QCOSTARICA - The value of Costa Rica exports increased by 23% in the first five months of the year, being the highest growth in...

Today’s Vehicle Restriction June 16: 5 & 6 CANNOT circulate

Today, Wednesday, June 16, vehicles with plates ending 5 & 6 CANNOT circulate The measure is countrywide and applied between 5:00 am and 9:00 pm,...

13 Powerful Home Remedies for Acne

Acne is considered to be one of the most common skin ailments on the planet, with a record 60 million people being afflicted by...

Carlos Alvarado: “Don Rodolfo has my confidence”

QCOSTARICA - President Carlos Alvarado said he has all the confidence in his Minister of Public Works and Transport (MOPT, Rodolfo Méndez Mata, and...

College of Physicians negotiates donation of a million and a half vaccines against covid-19

QCOSTARICA - This week there could be very good news for the country in the fight against the coronavirus pandemic if the College of...

The Best Sports To Play On A Beach

Costa Rica has some of the best beaches in the world. The coastline is blessed with golden sand, beautiful palm trees, and perfect blue...

Weather, friendly locals, cost of living: expats in Mexico, Costa Rica enjoy same things

EXPAT FOCUS (MND) Of course it was no surprise that readers of Mexico News Daily voted Mexico as the No. 1 expat destination in...


Get our daily newsletter with the latest posts directly in your mailbox. Click on the subscribe and fill out the form. It's that simple!

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.