Getting an appointment to get a new drivers license, renewal or first time, is move at a slow pace – slower than usual. The reason is that contract with the company hired to operate the call centre has expired.
According to Silvia Bolaños, director of the Consejo de Seguridad Vial (Cosevi), since the beginning of the year, the calls have been handled by inhouse staff, as part of the responsibilities of the Dirección de Educación Vial.
Thus the calls have been “ringing off the wall” as drivers attempt to make appointments.
The director assures that a new company has been contracted and the system will be back to normal as soon as the contract is signed and if there are no appeals, the call centre will start working next month.