Tuesday 21 September 2021

How Does Consumer Warranty Really Work in Costa Rica?

Paying the bills

Latest

Covid Entry Requirements to Panama

RICO's DIGEST - "I heard" is a term often...

107 people died from covid-19 in Costa Rica in the last three days

QCOSTARICA - In the last three days, 107 people...

Mu variant of coronavirus: what we know about this mutation present in Costa Rica

QCOSTARICA - All viruses change over time. SARS-CoV-2 has...

Constitutional Court confirms constitutionality of mandatory vaccination

QCOSTARICA - Costa Rica's Constitutional Court or Sala IV...

Costa Rica worsens its international image as a place to do business

QCOSTARICA - Our country, Costa Rica, worsens in how...

U.S. to relax travel restrictions for vaccinated foreign air travelers in November

(Reuters) - The United States will reopen in November...
Paying the bills

Share

Image for illustrative purposes.
Image for illustrative purposes.

COSTA RICA NEWS – What’s really behind a purchase warranty for appliances and electronics in Costa Rica? The sad truth is that we are at the mercy of the retailers when that new television, refrigerator, computer, cell phone, etc. doesn’t work as it should.

The website, El Infierno en Costa Rica, run by Don Chamuko (a pseudonym to protect he identity of the author), gives us an inside look at what really happens when a customer has a defective item covered by warranty.

- Advertisement -

don-chamukoDon Chamuko says he recently received a letter from a former employee at one of the repair centres used by large retailers, explaining how the repair centre received items sabotaged, with missing parts, and found that information like photos, videos and documents had been downloaded from the devices by the staff.

The story of employee, whose identity is protected, goes like this:

“I worked at one of the repair centres that did work for retailers like Gollo, Monge, Casa Blanca, among others, and my experience there taught me never to buy from one of those places.

The repair techs were given instruction to find something, even the remotest excuse, to void the warranty and if they couldn’t, to make one up. The repairs, when done, were with shoddy parts, preferably used … it was like putting together a Frankenstein, to work just long enough to the end of the warranty period.

The products were treated ike crap, literally been thrown around and banged, in some cases they were placed in humid conditions to void the warranty, blaming the customer for abuse and thus voiding the warranty.”

From the story we learn what most of us have suspected and some learned the hard way, retailers work hard at attracting our attention, getting us to buy the product “from them”, but after the sale we are on our own. “Caveat emptor” or “buyer beware” is the rule and not the exception.

- Advertisement -

In his note, the Chamuko goes as far as accuse unscrupulous retailers as selling “repaired” items as new and calls for legislation to require “the bastards” to replace the defective, “to end this bad business practice”.

Consumers in Costa Rica faced with a retailer is not willing to honour the warranty or stall until the warranty period expires –  make good on their promises, can resort to the Ministerio de Economía o la Defensoría del Consumidor (Ministry of the Economy Consumer Advocate).

However, at best the process at Consumidor is a lengthy and frustrating one.

The advice that Don Chamuko gives us is check out the retailer before buying, to avoid at all costs buying from retailers known for the poor customer service and warranty policies, review the financing plans carefully and take your time to inspect the product before leaving the store.

- Advertisement -

Source:

- Advertisement -
Paying the bills
Ricohttp://www.theqmedia.com
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Covid Entry Requirements to Panama

RICO's DIGEST - "I heard" is a term often used on...

107 people died from covid-19 in Costa Rica in the last three days

QCOSTARICA - In the last three days, 107 people lost their...

Subscribe to our stories

To be updated with all the latest news, offers and special announcements.

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.