Saturday 25 September 2021

New “Centre For Automotive Justice” Promises To Resolve Conflicts In Vehicle Purchases

Paying the bills


Canadian airlines will start flying back to Costa Rica on October 2

QCOSTARICA - Four Canadian airlines will resume their flights...

8-year-old boy dies abruptly of covid-19

QCOSTARICA - An eight-year-old boy who had no risk...

Vaccinations face unfounded fears over AstraZeneca dosages

QCOSTARICA - The goal of immunizing 500,000 people over...

There are potholes and then there are potholes!

QCOSTARICA - Imagine your vehicle being devoured by a...

Today’s Vehicle Restriction September 25: “EVEN” ending plates CANNOT circulate

QCOSTARICA - For today, Saturday, September 25, vehicles with...

Legislators to begin discussion on reducing the 2022 Marchamo this Monday

QCOSTARICA - The political fractions, except that of the...

No National Census in 2022!

QCOSTARICA - The Instituto Nacional de Estadística y Censos...
Paying the bills


Image for illustrative purposes

(QCOSTARICA) Buyers of cars in Costa Rica have an ally when things go wrong.

The association of vehicle importers – Asociación de Importadores de Vehículos y Maquinaria (AIVEMA) – announced the opening of a conflict resolution centre – the first in Latin America, designed to settle disputes between car buyers and dealers.

- Advertisement -

The “centro de justicia automotriz “, independent of any one dealer or brand, promises to cut time to resolve conflicts of warranty or product issues of car buyers.

“When conflicts reach the courts it can go on for years without reaching a solution”, said the centre’s director, Carlos Aguilar. “However, if they choose the alternative method, it may be resolved within two to three one hour sessions,” he said.

“There is a significant amount of backlog and delay in operational systems,” added Aguilar.

The centre opened last Thursday (July 16). Dealers registered with the Asociación de Importadores de Vehículos y Maquinaria (AIVEMA) are required to participate.

Aguilar stressed that the resolution process is only for purchases made at AIVEMA registered dealers, and does not apply to “informal” sales, ie. private sales and purchases from car lots not part of the association.

“Anyone can approach us. We filter with a series of questions and we contact the counterpart,” said Aguilar.

- Advertisement -

Aguilar said the AIVEMA will act as mediator to the process that involves only the two parties (buyer and dealer), ensuring the dispute is resolved. The cost is US$350 paid by the parties.

“The mediator does not offer solutions, but will seek to ensure that there is balance between the parties and clear communication in both directions in the process,” said a statement by AIVEMA

The resolution is binding on the dealer, but, the buyer will still have the option of taking the case to court.



- Advertisement -

- Advertisement -
Paying the bills
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Costa Rica has the lowest inflation in the region

QCOSTARICA - Costa Rica registered the lowest inflation in the Central...

The sacrifices of Nicaraguans abroad fuel increased remittances

Q REPORTS - Mildred Duarte, 31, is exhausted. She wishes she...

Subscribe to our stories

To be updated with all the latest news, offers and special announcements.

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.