Friday 5 March 2021

So, This Is High Speed Internet?

The Connection Was Reset. Try Again. This is high speed internet in Costa Rica.At a cost of US$99 monthly customers expect not to see this type of message, however, it is a common daily struggle in the country.

speedtest

QCostarica is connected to Tigo.cr, once known as Amnet. The monthly billing of US$99  is for a speed of 5 Mbps, however, getting the maximum juice out of the “pipe” is just a dream.

- Advertisement -

Not getting full internet speed is a worldwide problem. Just do a search on “not getting internet speed” and the common thread of complaints is the same.

In Costa Rica, however, it is an art by the few internet service providers (ISP) in the country.

Tigo and CableTica, the two major service providers, compete with each other to screw over their customers. At the Q we know this first hand. First being being hoodwinked by Amnet, the screwing continued with the switch to CableTica and back to the screwing after an initial good show by Tigo after it took over the Ament name.

A call to customer service always get the same response, “we apologize, there is…service will improve momentarily”.

- Advertisement -

The promise of a refund for the time the service is not optimal is always made. Every time I am asked to keep a log of the “down time” and submit it to billing. This request means spending my time doing a regular and periodic speed test, taking a screen capture and then submitting it.

On the couple occasions I have done this, what I missed telling them is for how long the service was less than optimal. Reading between the lines, “you didn’t sit there keeping tabs on the service, so how can we know it wasn’t just momentarily”. Screw you, pay your bill.

Tigo is right. The speed test was at a particular moment in service. In the end, it is my fault.

Worse, reading the contract, I see it is my fault for the contract calls for a maximum speed of 5 Mbps and nowhere does it say that the speed has to be constant and sustained.

At certain times of the day, I have to abandon the computer because the connection is so slow. Early this morning (Thursday March, 7) was just (another) one of those times.  The maximum connection was less than 1 Mpbs, when I have to resort to my backup, the mobile internet service provided by Kolbi.

speedtest speedtest3 speedtest4

- Advertisement -

- Advertisement -

FACT CHECK:
We strive for accuracy in its reports. But if you see something that doesn’t look right, send us an email. The Q reviews and updates its content regularly to ensure it’s accuracy.

Ricohttp://www.theqmedia.com
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Cuba Plane Crash: Company ‘Had Safety Complaints’

Solidarity and investigations after the accident. Cuban authorities are investigating the...

The Volcanos Of Central America (By Country)

Among the things most loved by travelers to Central America is...

MOST READ

Banana growers achieved record exports in the year of the pandemic

QCOSTARICA - Costa Rica's banana growers reached an export record in 2020, despite the impact of the pandemic, shipping fruit in new markets and...

Nicaragua begins vaccination against covid-19 in people with chronic diseases

TODAY NICARAGUA – Nicaragua, on Tuesday, March 2,  began to apply the Russian Sputnik V vaccine against covid-19 to people with chronic diseases, in...

Panasonic will invest US$10 M to move operations from Asia to Costa Rica

QCOSTARICA - Panasonic announced that it will invest US$10 million dollars in the expansion of its plant in Costa Rica, in order to move...

There is no money to start the Costa Rican Space Agency

QCOSTARICA - Costa Rica President Carlos Alvarado assured that the State lacks the money to start the Costa Rican Space Agency (Agencia Espacial Costarricense...

Today Costa Rica wakes up to an increase in fuel prices, the third this year

QCOSTARICA - At 12:01 am this Wednesday, fuels will be more expensive, as the third price hike of the year takes effect. The increase in...

Ivonne Cerdas to represent Costa Rica at Miss Universe 2020

Q MAGAZINE - Miss Costa Rica 2020, Ivonne Cerdas, will soon be traveling to Florida to represent the country in the Miss Universe pageant. After...

‘We want to work!’: Entertainment industry cries out to Government

QCOSTARICA - After a year of no work, engineers, technicians, producers, cleaners, food and beverage personnel, among others, held a peaceful march this Thursday...

50 years ago the San Carlos River was crossed by ferry and these were the rates

TODAY COSTA RICA - Before the Office of the Comptroller General (CGR), the rate agreed by the Municipality of the canton of San Carlos...

Loans in dollars loses attractiveness for those who earn in colones

QCOSTARICA - Loans in dollars, which had a great boom in 2000, began to slow down since 2016 and today, despite the fact that...

WANT TO STAY UP TO DATE WITH THE LATEST!

Get our daily newsletter with the latest posts directly in your mailbox. Click on the subscribe and fill out the form. It's that simple!

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.