The Connection Was Reset. Try Again. This is high speed internet in Costa Rica.At a cost of US$99 monthly customers expect not to see this type of message, however, it is a common daily struggle in the country.
QCostarica is connected to Tigo.cr, once known as Amnet. The monthly billing of US$99 is for a speed of 5 Mbps, however, getting the maximum juice out of the “pipe” is just a dream.
Not getting full internet speed is a worldwide problem. Just do a search on “not getting internet speed” and the common thread of complaints is the same.
In Costa Rica, however, it is an art by the few internet service providers (ISP) in the country.
Tigo and CableTica, the two major service providers, compete with each other to screw over their customers. At the Q we know this first hand. First being being hoodwinked by Amnet, the screwing continued with the switch to CableTica and back to the screwing after an initial good show by Tigo after it took over the Ament name.
A call to customer service always get the same response, “we apologize, there is…service will improve momentarily”.
The promise of a refund for the time the service is not optimal is always made. Every time I am asked to keep a log of the “down time” and submit it to billing. This request means spending my time doing a regular and periodic speed test, taking a screen capture and then submitting it.
On the couple occasions I have done this, what I missed telling them is for how long the service was less than optimal. Reading between the lines, “you didn’t sit there keeping tabs on the service, so how can we know it wasn’t just momentarily”. Screw you, pay your bill.
Tigo is right. The speed test was at a particular moment in service. In the end, it is my fault.
Worse, reading the contract, I see it is my fault for the contract calls for a maximum speed of 5 Mbps and nowhere does it say that the speed has to be constant and sustained.
At certain times of the day, I have to abandon the computer because the connection is so slow. Early this morning (Thursday March, 7) was just (another) one of those times. The maximum connection was less than 1 Mpbs, when I have to resort to my backup, the mobile internet service provided by Kolbi.