Tuesday 20 April 2021
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Determination and Perseverance wins against the AyA

RICO's TICO BULL - My story started last May, when instead of the usual ¢7,000 to ¢8,000 colones monthly water bill, it was an outrageous ¢34,000 colones and some change. I don't remember the exact amount. My first complaint got some relief, the bill was...

AyA Out of Control: Ombudswoman denounces utility

QCOSTARICA - Costa Rica's Ombudswoman, Catalina Crespo, denounced that the Instituto Costarricense de Acueductos y Alcantarillados (AyA) - the national water uitlity - is threatening citizens to sign payment agreements. The condemnation was put in writing by Crespo in a letter sent to President Carlos...

AyA president does not see any error in high bills to its customers

What mistakes? AyA president does not see any error in high bills to its customers.

AyA will close attention to the public in orange areas until July 31

(QCOSTARICA) The offices of the water and sewers utility, Acueductos y Alcantarillados (AyA) located in the orange alert zone will remain closed to the public until Friday, July 31, in compliance with the government guidelines announced Friday, July 17. Attention to users will be maintained...

During first months of the pandemic AyA only read 3,000 of 370,000 water meters in the GAM

(QCOSTARICA) During the first months of the pandemic (March and April), the 62 officials of the AyA (water utility) charged with reading water meters only did of large companies, that is, about 3,000 meters. For the rest, some 370,000 meters in the Greater Metropolitan Area...

My continuing saga with the AyA…

UPDATE: On February 18, 2021, I got a notice from the AyA reducing my bill to ¢7,694 colones for the May 2020 billing period. Read the story here. Rico's DIGEST - In May I wrote about my outrageous water bill, a whopping ¢34,000 colones when...

AyA announces end of rationing in the Metropolitan Area

(HQ) The Instituto Costarricense de Acueductos y Alcantarillados (AyA) announced the end of the rationing of the drinking water service in the Greater Metropolitan Area starting Monday. The consolidation of the rainy season and the decrease in demand by users will allow continuous service, according...

No excuses!

There are no excuses that the AyA, the national water utility, can give for water shortages and overbilling.

From the historical to the hysterical

UPDATE: June 16. The AyA admitted to an error and will be correcting all May bills. See full story here. UPDATE June 13: Never did get the email, but did get an adjustment to my water bill, a whole 5,000 colones reduction. I know owe...

AyA has not read meters since March 20 and charged an estimated fee each month

Rico's TICO BULL -  Have you checked your water bill lately, other than just paying it? If you haven't do so. If you dd you must have noticed that despite your lowered water consumption, the bill still high? That is because the  Acueductos y Alcantarillados...

AyA Says It Cannot Touch Employee Salaries Or Reduce Payroll

(qCOSTARICA) Unlike the Instituto Costarricense de Electricidad (ICE), the state water and sewer utility - the Acueductos y Alcantarillados (AyA)  - had a different reaction to the publication of "gross" salaries by legislator Otto Guevara. AyA general manager, Jose Alberto Moya, says he does not...

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