QCOSTARICA – Working with local developers for an app(lication) similar to Uber, Taxis de Costa Rica aims to regain the trust of users, recruiting taxi drivers that will respect the 19 commandments that include excellent personal presentation, customer respect and the use of calibrated taxi meters.
Jose Alexis Retana, general manager of the company, says they are looking to recruit 1,300 taxi drivers across the country, providing service around the clock starting in two months.
The company had begun to develop the brand several months ago, using an app by Taxible, but it did not work.
So, now it will developing its own that incorporates rules developed from 500 user opinions expressed on the social media, that include payment with a credit card by way of a hand-held card readers, pre-paid service in lieu of mileage and the ability for users to call in a request, not depending solely on the app.
The commandments that drivers must comply with are:
- Excellent personal presentation
- Courtesy and respect for the user
- Respect traffic signals
- No smoking inside the cab
- Do not use excessive radio volume
- Not block bus stops
- Use calibrated taximeters
- Check that there are no customers belongings (left in the cab)
- Seek out the shortest, quickest routes
- Do not talk on the phone while driving
- Maintain silence during the journey
- Use business cards
- Having money for change
- Keep units (cabs) clean
- Not ask where the use is going before the user mounts the taxi
- Always use the taximeter
- The taximeter be in a visible place
- Not select fares (ie discriminate against short or out-of-the-way trips)
- Being a friend of the customer, never an enemy