Monday 14 June 2021

Telecom: Until Change Is Approved Sutel Will Not Define Future of Contracts

On the minds of millions of cellular phone customers is the pending change by the Superintendencia de Telecomunicaciones (Sutel) from flat rate to charging per download for their mobile internet and the question: what about the signed contracts?

Cláusulas-AbusivasIn the majority of cases, postpaid customers have signed contracts with their operators – Kolbi (ICE), Movistar and Claro – for the cellular internet services. The few that do not have a contract are old ICE customers who have not moved to one of the new plans and are paying much higher rates for their data transfers.

The response from the president of the Superintendencia de Telecomunicaciones (Sutel), Maryleana Méndez, is that the answers will come after the public hearings on July 1 and only if the change is adopted will the government agency determine what will happen to the contracts.

- Advertisement -

So far, the Sutel has said the change would apply only to new customers. That is, for the millions of customers already on a contract, they will continue their flat fee charges until it is time to renew. But, that has really not been made crystal clear by the Sutel.

According to the Reglamento sobre el Régimen de Protección al Usuario que en su artículo 20 (article 20 of the current regulations for the protection of the user), of any changes adopted by the Sutel, the user must be notified one month in advance, allowing the customer to either continue with the service or cancel the contract. But, the same article states that the change cannot be unilateral or retroactive.

Méndez has not given clarity to this point.

Erick Ulate, representing the consumer advocacy group, the Consumidores de Costa Rica, says it would be illegal to modify the contracts, as this document is a legal contract between two parties. Juan Manuel Campos, an expert in telecommunications regulation speaking to CRHoy shares the same view.

- Advertisement -

Lawyer and legislator Otto Guevara also shares that  opinion, saying that the contracts are legal bindings that cannot be modified unilaterally, because doing so “would violate the principle of civil law that a contract is a the law between the parties“.

Back to Mendez. She said that operators are not obliged to apply this method of payment (the per download instead of flat rate) and doing so or not is at their discretion.

However, the operators have been insisting that the per download charge is actual beneficial to 95% of mobile internet customers, since the abuse (the overuse of the resources with large amounts of data download) is really only by 5% of the customers and by moving to the per download model, would improve network connections.

Costa Rica remains one of the very few countries globally that has a flat rate mobile internet tariff.

Source: CRHoy.com

- Advertisement -

FACT CHECK:
We strive for accuracy in its reports. But if you see something that doesn’t look right, send us an email. The Q reviews and updates its content regularly to ensure it’s accuracy.

Ricohttp://www.theqmedia.com
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Diseases, weather and low prices hit the orange sector in Costa Rica

HQ - The appearance of pests and diseases, in particular the...

Central America is back in the news for the wrong reasons, Costa Rica is once again the exception

QCOSTARICA - Osta Rica has been the epicenter of regional diplomacy...

MOST READ

Costa Rica will have a system to reduce marine pollution

QCOSTARICA - Costa Rica will have a system called "Interceptor" that will eliminate floating and suspended waste from the upper layer of its waters,...

The U.S. and Democracy in Nicaragua

Q REPORTS (Council on Foreign Affairs) Democracy is being destroyed in Nicaragua. This has been the long-term project of Daniel Ortega, the country’s dictator,...

Carlos Alvarado describes calls reprehensible the persecution of Ortega against opponents in Nicaragua

QCOSTARICA - The President of Costa Rica, Carlos Alvarado, described the persecution of Nicaragua President Daniel Ortega against opponents as reprehensible after the government...

Bukele advisers tried to leave Costa Rica with false covid-19 tests

QCOSTARICA - Two Costa Ricans who advise the government of Salvadoran President Nayib Bukele were arrested this Tuesday at the Juan Santamaría (San Jose)...

Europe opens the doors to tourism, these are the requirements

Q TRAVEL - Europe opened the doors to tourism. While worldwide vaccination against covid-19 advances above the levels of each country, the restrictions are...

Today’s Vehicle Restriction June 14: 1 & 2 CANNOT circulate

Today, Monday, June 14, vehicles with plates ending 1 & 2 CANNOT circulate The measure is countrywide and applied between 5:00 am and 9:00 pm,...

Which countries could follow El Salvador by making it legal tender?

Q24N - El Salvador may be the first country to adopt bitcoin as legal tender, but recent developments suggest that it might not be...

Your cell phone can now notify you if you had contact with a positive case of covid-19

QCOSTARICA - Fifteen months after the national emergency against covid-19 was declared, Costa Ricans will have a digital platform where you can be notified...

Figueres wins the PLN presidential nomination

QCOSTARICA - Former president, José María Figueres Olsen (1994-1998), on Sunday, became this Sunday the presidential candidate of the Partido Liberación Nacional (PLN) for...

WANT TO STAY UP TO DATE WITH THE LATEST!

Get our daily newsletter with the latest posts directly in your mailbox. Click on the subscribe and fill out the form. It's that simple!

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.