Saturday 12 June 2021

U.S. Companies May Be Forced To Shut Down Costa Rica Call Centers

Clear Costa Rica Call Center Operations

Q COSTA RICA – A bill in the U.S. Congress aims to force call centers from nations like Costa Rica to return to the United States, worrying employers and workers, according to CNN.

The CNN Español report says the bill, introduced by a group of Democratic and Republican congressmen could force companies that outsource customer service outside the United States to return to the U.S.

- Advertisement -

Costa Rica and Nicaragua, that has a concentration of these call centers, may be greatly affected according to the report.


Related:


The bill – which has the support of the Communications Workers of America (CWA) – was presented last March 2 to the Senate by Senator Bob Casey (D-PA) with cosponsors Senator Sherrod Brown (D-OH) and Senator Claire McCaskill (D-MO), and in the House by Representatives, David McKinley (R-WV) and Gene Green (D-TX).

From the CWA newsletter on March 2, 2017:

- Advertisement -

“Today, the ‘U.S. Call Center Worker and Consumer Protection Act’ was introduced in both the House and Senate, to protect workers and consumers and to curb the off-shoring of American jobs.

The legislation requires that U.S. callers be told the location of the call center to which they are speaking, offer callers the opportunity to be connected to a U.S.-based center if preferred, and makes U.S. companies that off-shore their call center jobs ineligible for certain federal grants and taxpayer-funded loans.”

In addition, the bill proposes that U.S. companies that outsource their customer services in other countries may not receive certain federal subsidies or taxpayer-financed loans, CNN said.

Is this a real threat?

Could this be the future of call centers in Costa Rica? Image for illustrative purposes from www.fastcodesign.com

Jorge Sequeira, director general of the Costa Rican Coalition for Development Initiatives (CINDE) – Coalición Costarricense de Iniciativas de Desarrollo – says that the issue should be taken seriously, although at the moment we should not worry.

Sequeira indicates that these bills or initiatives do not always have acceptance and that in the majority of the cases they undergo modifications.

- Advertisement -

However, youths in Costa Rica who depend on call centers of ‘higher than average pay’ employment depend on U.S. companies and their call centers are concerned of this possibility, although its reality is unlikely.

In Costa Rica, call centers generate some 60,000 jobs.

In Nicaragua, the Agencia de Promoción de las Inversiones de Nicaragua (ProNicaragua), for the end of 2015, says companies registered under the Zona Franca (Comisión Nacional de Zona Franca –  CNZF) regime employed 7,800 people in the Central American country; by the end of 2016, the number grew to 8,500. Also, between 2007 and 2016, the number of companies went from 17 to 42, serving mainly American and Canadian companies, in addition to European and Latin American businesses.

In addition, according to ProNicaragua, these companies generated more than US$100 million dollars in income to the country that same year.

Nicaraguan American Chamber of Commerce (Amcham) president Álvaro Rodríguez, for example, told the Nicaraguan daily La Prensa last week that if this bill becomes a reality, the negative effect on the economy of his country would be very high. Rodríguez assured that they will do everything possible so that it is not approved. “We are going to support this so that it will not happen,” he said

Sources: Telenoticias; La Presna; CNN; CWA

- Advertisement -

FACT CHECK:
We strive for accuracy in its reports. But if you see something that doesn’t look right, send us an email. The Q reviews and updates its content regularly to ensure it’s accuracy.

Ricohttp://www.theqmedia.com
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Nicaragua government assures that detainees violated one of the Ten Commandments

TODAY NICARAGUA – The vice president of Nicaragua and First Lady,...

The U.S. and Democracy in Nicaragua

Q REPORTS (Council on Foreign Affairs) Democracy is being destroyed in...

MOST READ

El Salvador Makes Bitcoin Legal Tender, A World First

Q24N (Reuters) El Salvador has become the first country in the world to adopt bitcoin as legal tender after Congress approved President Nayib Bukele's...

Your cell phone can now notify you if you had contact with a positive case of covid-19

QCOSTARICA - Fifteen months after the national emergency against covid-19 was declared, Costa Ricans will have a digital platform where you can be notified...

Back in the 80’s Costa Rica

QCOSTARICA - When CR was so beautiful, healthy, and safe! No motorcycles. No loud cars. No billboards. No traffic. When everyone walked to a pulpería,...

Kamala Harris begins tour in Guatemala

Q24N - Arriving in the Guatemalan capital about two hours late, after the plane in which she was traveling had to turn around due...

Costa Rica cannot feel safe from covid-19 before having about 80% of population vaccinated

QCOSTARICA - No doubt, vaccines are one of the most powerful tools to maintain control of Covid-19, but when it comes to entire populations,...

Simple to request certification of vaccines against covid-19 applied in Costa Rica and abroad

QCOSTARICA - The Ministry of Health issued a new guideline on Thursday that establishes the requirements to request the vaccination certificate against covid-19 in...

Europe opens the doors to tourism, these are the requirements

Q TRAVEL - Europe opened the doors to tourism. While worldwide vaccination against covid-19 advances above the levels of each country, the restrictions are...

Which countries could follow El Salvador by making it legal tender?

Q24N - El Salvador may be the first country to adopt bitcoin as legal tender, but recent developments suggest that it might not be...

Apple extended the life of its older iPhones

QTECH - Whether due to the global economic crisis caused by the Covid-19 pandemic or due to shortages of electronic components, raw materials, factory...

WANT TO STAY UP TO DATE WITH THE LATEST!

Get our daily newsletter with the latest posts directly in your mailbox. Click on the subscribe and fill out the form. It's that simple!

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.