Monday 20 September 2021

ICE Issues Credit For Loss of Cellular and Mobile Internet Services

Paying the bills


1,308 complaints about parties and agglomerations this weekend

QCOSTARICA - Police actions to enforce health regulations do...


Following the series of accusations and backlash levelled against...

Top 3 Tips for Better Online Casino Security

The gambling industry has prospered over the years and...

Today’s Vehicle Restriction September 20: Plates ending in “1 & 2” CANNOT circulate

QCOSTARICA - For today, Monday, September 20, vehicles with...

Athleta women’s brand opened its first store outside North America in Costa Rica

QCOSTARICA - Gap Inc.'s Athleta brand announced the opening...

Carlos Alvarado: Vaccine retention ‘delays global solution and increases risk of new virus variables’

QCOSTARICA - Costa Rica President Carlos Alvarado showed his...
Paying the bills



A strange text message popped up Sunday morning on Kolbi subscription cellular phones: “Kölbi will be compensating you with a credit on your next bill for system failures of your mobile service on 29-8-12”.

The amount of the credit is not clear and varies. ICE spokesperson, Elberth Duran, explained that each case is different, because some services were affected more than others.

- Advertisement -

The Superintendencia de Telecomunicaciones (Sutel) – telecommuniocations regulator – had ordered the state telecom ICE to compansate users for the loss of service that in some cases was as much as nine hours.

Duran said that ICE is complying with the order, and that it has decided to compensate customers individually, depending on their down time.

The credit applies to all customers of Kölbi cell phones service , Kölbi Hogar internet and VPN business. The credit will show up on the the next billing date.

For customers of Kölbi “prepaid” services, Duran said the credit will be in the form of an increase in the balance. For customers have cancelled their Kölbi service since, they will have to contact ICE to arrange for a credit.

- Advertisement -
Paying the bills
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

[BLOG] Costa Rican Electric Company – General Maintenance Procedures

During my fifteen plus years of living in Costa Rica, I...

Heliport, Money and Weapons in Costa Rica

Following reports by residents of Las Asturias de Pococí about flyovers...

Subscribe to our stories

To be updated with all the latest news, offers and special announcements.

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.