Wednesday 12 May 2021

Ombudsman requires AyA to correct exorbitant bill problems

QCOSTARICA – The Acueductos y Alcantarillados (AyA), the state water and sewers utility, is proving to be one tough organization, denying and resisting all efforts by the central government to control its out-of-control billing practices.

The latest to tackle this bastion of “not our fault” with an unwillingness to change or listen to its customers, is the Defensoría de los Habitantes (Ombudsman’s Office).

- Advertisement -

The Defensoría is demanding that the (AyA) to correct the problems generated by exorbitant bills that have affected and continue to affect many families in Costa Rica.

Complaints for exorbitant billing in the water service are constant at the Defensoría after users get nowhere with the utility.

According to the registry, such complaints soared last year and continue steadily to this day, aggravating the negative impact of the pandemic on thousands of users.

Read more: Ombudsman’s Office: “The alarms are on about causes of billing problems in AyA”

- Advertisement -

During the previous year, a total of 1,652 requests for intervention related to the provision of the service by AyA were registered.

Of this total, more than half were due to problems in the collection of the drinking water service, 863 complaints.

Read more: Aresep froze the increase in AyA rates planned for January 2021

This situation led to the execution of actions by the Ombudsman’s Office, such as requesting accounts from both AyA and the Regulatory Authority of Public Services related to the methodology for recording consumption and compliance with current technical regulations, among others.

- Advertisement -

We strive for accuracy in its reports. But if you see something that doesn’t look right, send us an email. The Q reviews and updates its content regularly to ensure it’s accuracy.

"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Editorial: A national joke

QCOSTARICA - Following is a translation of the editorial in La...

AyA’s board member reacts: GM says that everything was resolved

QCOSTARICA - A member of the board of directors of the...


3,173 new cases of covid-19 in the last 24 hours; 26 deaths

QCOSTARICA - The country registered a new record of covid-19 infections this Wednesday, reaching 3,173 confirmed cases in a period of 24 hours. The figure...

New batch of 124,000 doses of Pfizer / BioNTech vaccine arrived Tuesday

QCOSTARICA - A new batch with 124,020 doses of the covid-19 vaccine landed Tuesday night, as part of the weekly deliveries from Pfizer. With this...

Today’s Covid News: 2,555 new cases on Wednesday; 1,123 in hospital

QCOSTARICA - Following a drop of new cases of covid-19 over the long weekend, the ugly head of the virus resurfaced on Wednesday with...

72 cantons on orange alert due to high risk of COVID-19 contagion

QCOSTARICA - The National Commission for Risk Prevention and Emergency Attention (CNE) has increased alerts for another 7 cantons, bringing the total to 72...

These are the new sanitary measures that will be applied in May

QCOSTARICA - At the press conference from Casa Presidencial that started more than 15 minutes this afternoon, the government announced new sanitary measures that...

Space tourism is here – 20 years after the first stellar tourist, Jeff Bezos’ Blue Origin plans to send civilians to space

For most people, getting to the stars is nothing more than a dream. But on May 5, 2021, the 60th anniversary of the first...

Can scientists predict all of the ways the coronavirus will evolve?

Late last year, three distinct and fast-spreading coronavirus variants were observed in the UK, South Africa and Brazil. More recently, variants in India, the...

Boeing boosts production capacity in Costa Rica

QCOSTARICA - The Cooperativa Autogestionaria de Servicios Aeroindustriales (COOPESA), the Costa Rican company that started as a manufacturer of bus bodies until 1993, and...

Chevrolet installs its first charger for electric cars at its headquarters in Ayarco

QCOSTARICA - With more than 1,600 electric cars of various brands circulating in the country and Chevrolet's new proposal for the second half of...


Get our daily newsletter with the latest posts directly in your mailbox. Click on the subscribe and fill out the form. It's that simple!

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.