Sunday 13 June 2021

Sutel Clarifies Proposed Mobile Internet Model: Customers Can Choose

The Superintendencia de Telecomunicaciones (Sutel) clarified its plan to change the pricing of the postpaid cellular internet model, saying the “per download” will not replace the flat fee.

woman-holding-smartphoneSince last week, the proposed change to per download has generated controversy among users who could potentially see their mobile internet connection costs increase dramatically and government agencies like the Defensoria de los Habitantes (Ombudsman) and comments from President Luis Guillermo Solis following Tuesday’s cabinet meeting.

Maryleana Méndez, president of the Sutel, explained Tuesday that, if the proposal is approved, both rates will be in place.

- Advertisement -

The Sutel will be holding public hearings on July 1 on its proposal charge one single rate for postpaid and prepaid mobile internet at ¢0.0075 colones per kilobyte of data.

Currently, postpaid customers paid a flat monthly based on the maximum connection speed with unlimited download.

Up to yesterday, the Sutel had refused to clarify the new pricing model and answer questions of users and the media alike.

Defending Sutel refusal to provide clarification and answers, Méndez said that only this week did the regulator and operators define the proposed changes.

- Advertisement -

Uh? Isn’t the regulator’s role to regulate the operators keeping in focus the needs of the consumer? Are we missing something?  Experts agree that the clarification by the Sutel came after accumulated pressure from users and the government.

Méndez is emphatic that the flat rate will not be eliminated. As it stands now – and that all may change after July 1 – the proposal will be for customers to a choice of payment model: the per download or flat rate, based on their individual needs and usage.

Spokerspersons for the three operators, the Instituto Costarricense de Electricidad (ICE), Telefónica and Claro, confirmed the Sutel position.

José Pablo Rivera, for Telefonica (Movistar) said, “If it (the Sutel proposal) is successfull, we will be offering two different plans and from there we can see other options”.

Claro’s Víctor García, speaking on ADN Radio 90.7FM, said “”definitely yes, there will be a deal with two types of pricing and a wider range of services”.

José Luis Navarro at ICE was more “diplomatic” of the State telecom’s position, speaking about consumption, fair use policies and abusive clients and affecting others, and not giving up one position or another.

- Advertisement -

- Advertisement -

We strive for accuracy in its reports. But if you see something that doesn’t look right, send us an email. The Q reviews and updates its content regularly to ensure it’s accuracy.

"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Today’s Vehicle Restriction: June 13, “EVENS”

Today, Sunday, June 13, only EVENS can circulate. The measure is countrywide...

On Monday the vehicle restriction will change, again

QCOSTARICA - In times of pandemic, things change constantly, especially when...


Southwest resumes operations today at the Guanacaste Airport

QCOSTARICA - This Sunday, the Guanacaste Airport - a member of the VINCI Airports network - received the first of the daily flights from...

Plate rupture has potential for stronger quakes

QCOSTARICA - The 5.7-magnitude tremor, felt at 5:27 pmon Thursday, occurred in a maritime zone with the potential for stronger earthquakes, explained Ivonne Arroyo,...

Costa Rica receives 204,000 doses of covid-19 vaccines from AstraZeneca

QCOSTARICA - Costa Rica received this Sunday morning, June 6, the second direct shipment from AstraZeneca of vaccines against covid-19. The flight landed at 11:05...

Parking lots, a bull ring and shopping centers among the vaccination centers on Saturday

QCOSTARICA - Vaccination centers against covid-19 were transformed this Saturday to be able to vaccinate more people. Universities, civic centers, parking lots and even...

Estadio Nacional

QCOSTARICA - The multipurpose national stadium, the first modern sport and event arena to be built in Central America, located La Sabana. The stadium was...

Today’s Vehicle Restriction: June 8, “ODDS”

Today, Tuesday, June 8, only ODDS can circulate. The measure is countrywide and applied between 5:00 am and 9:00 pm, save for those under the...

Today’s Covid News: Restrictions allowed a decrease in Covid-19 and prevented hospital collapse

QCOSTARICA - A moderate decline in new cases for the third consecutive week allowed the hospital system to avoid the dreaded collapse and rapid...

Bus stops could be a covid-19 contagion bomb

QCOSTARICA - It's five in the afternoon on any given Wednesday in San José. Hundreds of people returning to their homes begin to crowd...

Tilaran, where the wind blows

QCOSTARICA - For years, Tilarán has seen the transit of tourists heading towards Lake Arenal, the homonymous volcano and La Fortuna or towards Monteverde. At...


Get our daily newsletter with the latest posts directly in your mailbox. Click on the subscribe and fill out the form. It's that simple!

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.