Thursday 29 September 2022

Uber Advises Users In Costa Rica To “Verify Your Trip”

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28 September 2022 - At The Banks - BCCR

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As of last week (July 24), Uber users began receiving notification within the app, reminding them that before getting into a vehicle, to verify that the car and ‘partner’ (driver) data match the information provided by the application.

The measure is part of “Verify your trip” campaign, which aims to prevent users from getting into incorrect vehicles and/or being victims of fraud by people posing as Uber drivers, especially in places of high movements, such as airports, stadium, events, and high traffic streets.

The company says it is essential for them that its users always verify that the license plate and model of the car they are going to board, as well as the name and photo of the driver at the wheel, are those specified by the application.

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If the information does not match, users should not board the vehicle and report the situation through the app.

“Uber technology can make moving from one place to another safer than ever before, thanks to GPS tracking of trips, the ability to share the current route with third parties and insurance coverage on all trips, between other tools. However, if users get in another vehicle, they will not know who is behind the wheel and we will not have the traceability of that information either,” said Manuela Bedoya, Uber Security Communications Manager for the Andean Region, Central America and the Caribbean.

Uber was launched in Costa Rica on August 21, 2015. Uber currently has coverage throughout the Greater Metropolitan Area (GAM), has more than 783,000 users and 22,000 drivers, with products such as uberX, uberXL, and Uber Eats.

Costa Rica is the Latin American country with the greatest penetration, the country with the greatest number of users per capita.

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