Friday 27 May 2022

Uber Costa Rica: users and drivers will be able to cancel trips if no mask

The user can cancel the service, without a cancellation fee. Drivers who don’t feel safe or whose customers are not wearing masks are encouraged to cancel their ride.

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(Q COSTA RICA) Starting Thursday, Uber drivers and their passengers will be required to wear masks before the ride can begin.

The user can cancel the service, without a cancellation fee. Drivers who don’t feel safe or whose customers are not wearing masks are encouraged to cancel their ride.

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To enforce the rule, the rideshare company is changing its app to require photo proof that a mask is being worn by the driver. Drivers will have to submit a selfie of themselves in a mask or face covering before starting a shift. Once the app has verified that a mask is being worn in the photo, the driver can start the shift.

Though the mandatory use of a mask on public transit announced Monday by the Minister of Health, as part of the health prevention measures against the spread of COVID-19, does not to extend to Uber and other ride platform services, since they are not deemed a public service.

“With this new technology, it will be verified every day that the collaborating partner is wearing a mask through a selfie, and once they validate it, they will notify the user by means of a message in the Uber app. This new tool only allows the mask to be detected as an object within the photograph, and does not process biometric information,” UBER reported in a press release explaining that this verification system is in place in countries such as Guatemala, Mexico, Peru, and Colombia. and the United States.

 

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