COSTA RICA NEWS – Valor Global Services is continuing its growth in Costa Rica, despite cancelling its announced acquisition of Ace Global Inc. The Scottsdale-based global technology company announced in May its intention acquire Phoenix-based Ace Global Inc.’s call centre operations in Costa Rica. In June, Valor retracted its offer without disclosing its reasons.
“We were forced to retract the deal and the acquisition did not go through,” Valor CEO Mayo said on Wednesday.
Valor has continued to rent Ace’s facilities in Costa Rica for the past three months, with leases ending at the end of August. According to Mayo, valor plans to open its own call centre and IT offices on September 1.
Valor offers cloud, managed IT services and integrated business process outsourcing, including customer service help desk support and 24/7 contact centre services. The privately-held company had US$19.8 million in revenue last year.
The company says it has hired people mainly from Ace and two other companies to staff the Costa Rica office.
Valor is competing against large, billion-dollar tech companies such as Dell Inc., Hewlett-Packard Co, and Convergys Corp., and has been gaining a lot of their customers, Mayo said.