Saturday, 28 November 2020

Bus Operators Fined For Overcharging Customers

Musoc is just one of the number of bus operators fined for overcharing customers.
Musoc is just one of the number of bus operators fined for overcharing customers.

COSTA RICA NEWS – For overcharging a customer ¢410 colones,  it will cost the the Musoc transport company providing regular bus service between San José and Pérez Zeledón, ¢5.409.000 colones.

The Autoridad Reguladora de los Servicios Públicos (Aresep) – regulator of public prices and services – imposed the fine after Mario Valverde, who works as a messenger for the Legislative Assembly, was charged ¢3.220 instead of the established fare of ¢2.810.

- Advertisement -

Valverde says that when he noticed he was being overcharged, he filed a complaint. The Musoc employee said she charged the new fare that had been approved and published in La Gaceta, the government official publication. However, after an investigation, the Aresep found that not being the case and fined the company.

The Valverde case goes back to 2012.

Today, two years later, cases of overcharging are common, yet most go unreported. In the majority of cases the transport operators hike the rates without authorization.

In January this year, the Tralapa company, with regular service from San José to Santa Cruz was fined ¢7 million colones. In July 2014, the Aresep cancelled the concession to a Peñas Blancas bus operator.

- Advertisement -

The State owned and operated railway, the INCOFER, has also overcharged passengers. In August 2014, the railway was fined ¢3.7 million colones for overcharging customers in the August 2013 Romeria, the annual pilgrimage to Cartago.

The problem is that not everyone takes the time to filed a complaint, a process they feel is cumbersome and time wasting.

But it’s not just transport companies, complaints are often filed against retailers, like that of Walmart. Back in December 2012, the retail giant was to have charged customer only ¢17.000 colones for a flat screen television during its December madness sale. The company refused to honour the sticker price, claiming that someone (a customer) had changed the price in the confusion.

With notes from Ahora.cr

- Advertisement -
Ricohttp://www.theqmedia.com
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Mexico received a request for the sanitary registration of the vaccine from BioNtech / Pfizer

Q24N - The alliance of Germany's BioTech, which developed the vaccine...

Nicaragua still the country with the greatest mobility in Central America in times of pandemic

TODAY NICARAGUA – Eight months after the first case of Covid-19...

MOST READ

We understand why older people like them more now

QCOSTARICA - Costa Rica's new twenty rojos* bill was rolled out, circulating in the country on Thursday. And though they may be flashier, made...

Cuba: Barter for intimacy the most natural thing in the world

HAVANA TIMES – Cuba’s employment situation is difficult. Some retain their jobs, others have had to retire or remain at home, receiving 60% of...

Inamu asks intervention of Telegram group sharing intimate photos of women in Costa Rica

QCOSTARICA - The Instituto Nacional de las Mujeres (Inamu) - National Institute of Women - called on the judicial authorities to investigate and intervene...

This week begins the transition to the dry season in the Central Valley and Guanacaste

QCOSTARICA - The transition to the dry season in the Central Valley and the Guanacaste (North Pacific) will begin this week, as these areas...

Mexico received a request for the sanitary registration of the vaccine from BioNtech / Pfizer

Q24N - The alliance of Germany's BioTech, which developed the vaccine against COVID-19, and the Pfizer consortium have delivered documents to the Commission for...

Arrival of the vaccine against covid-19 will not replace other measures against contagion

QCOSTARICA - The pace with which COVID-19 vaccines are being developed worries some people, who fear they are not safe products. Both Leandra Abarca, coordinator...

Let's Keep This Going!

To be updated with all the latest news and information about Costa Rica and Latin America.

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.