Tuesday, 24 November 2020

Costa Rica’s Mobile Telehone Operators Have One Minute To Answer Customer Service Calls

Regulator found customers are left on hold on average ten minutes, in some cases up to an hour when contacting their carrier’s customer service department

Q COSTA RICA – Costa Rica’s mobile operators have six months to improve their customer service department response times, taking no longer than one minute to answer calls from customers.

The  Superintendencia de Telecomunicaciones (Sutel) – Superintendency of Telecommunications – found that customers spend 10, 20 and even up to 60 minutes of time in customer assistance from their mobile carriers.

- Advertisement -

The Sutel decided to act after a customer satisfaction survey revealed that 71% of customers were left waiting from one to 10 ten minutes, 13% between 11 and 20 minutes, 5% between 20 and 30 minutes and the rest up an hour.

In addition, over half of users (54%)  weren’t provided with a tracking code that’s required under the existing rules. Without that code, there is reference in following up on claims.

On a scale of one to ten, ten being the better performance,  3,222 respondents were asked to rank the operators. The results:

  • Movistar (Telefónica): 7.6
  • Claro (América Móvil): 6.7
  • Fulmóvil (Racsa): 6.5
  • Tuyo Móvil (Teletica): 6.5
  • Kölbi (ICE): 5.6.

The survey was conducted between August and November of last year and a margin of error of 5%.

- Advertisement -

- Advertisement -
Ricohttp://www.theqmedia.com
"Rico" is the crazy mind behind the Q media websites, a series of online magazines where everything is Q! In these times of new normal, stay at home. Stay safe. Stay healthy.

Related Articles

Costa Rica will start flirting with 5G this year

Costa Rica will begin flirting with 5G mobile communication technology this...

Tourist Sues ICE ¢120 Million For Exploding Cell Phone

An Argentine tourist sued Costa Rica state telecom, the Instituto Costarricense...

MOST READ

When in Rome, ‘Forbidden to talk about the coronavirus’

QWORLD - The message is clear and posted for everyone to see: "It is forbidden to talk about the coronavirus." In a small bar and...

We can see the light at the end of the tunnel thanks to vaccines

QCOSTARICA - In the midst of so much suffering, the world jumped for joy last week when the Pfizer / BioNTech companies announced that...

Covid-19 snatched parents from renowned CCSS surgeon

QCOSTARICA  - His heart thumped every time he reached the basement of the hospital and pressed the button for the elevator that would take him...

Covid-19 in Costa Rica: 1,187 new cases for Friday; concern for rise in hospitalizations

QCOSTARICA - Alone at the conference table from Casa Presidencial, the Minister of Health, Daniel Salas, made the rare appearance lately to provide us...

Costa Rica to buy 14 “ultra low temperature” freezers to store COVID-19 vaccines

QCOSTARICA - Costa Rica began the process to acquire equipment that it will need for the future application and storage of the vaccine against...

This week begins the transition to the dry season in the Central Valley and Guanacaste

QCOSTARICA - The transition to the dry season in the Central Valley and the Guanacaste (North Pacific) will begin this week, as these areas...

Let's Keep This Going!

To be updated with all the latest news and information about Costa Rica and Latin America.

Log In

Forgot password?

Forgot password?

Enter your account data and we will send you a link to reset your password.

Your password reset link appears to be invalid or expired.

Log in

Privacy Policy

Add to Collection

No Collections

Here you'll find all collections you've created before.