Monday, 30 November 2020

Lack Data on Quality of Cellular Services

The information presented by the Telecommunications Authority does not allow consumers to compare the quality offered by different operators.

Data published by the Superintendency of Telecommunications (Superintendencia de Telecomunicaciones  – SUTEL) through a virtual map on its website does not specify in detail the quality of the calls, and the coverage of operators in specific parts of the country.

- Advertisement - reports that “… The Sutel’s virtual map not allow a clear comparison between the averages of the quality of service offered by the three telecom operators in the county or district, for example, but only at the points shown on the map scale. If users zoom in or zoom out within the map, the percentage of coverage and quality of calls vary completely. ”

“… The information should be made public in a format that allows citizens to make free data analysis to compare the quality offered by operators and monitor whether the Sutel is fulfilling its monitoring obligations, through which the confidentiality claimed by the regulator is contrary to constitutional guarantees. ”


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