Thursday 24 June 2021

Walmart will outsource its service center in Costa Rica

Genpact to open in Costa Rica through an expanded partnership with Walmart

Genpact, a global professional services firm focused on delivering digital transformation, announced that it will open a new finance and accounting (F&A) delivery center in Heredia, Costa Rica.

In a press release, the company said “The new operation in Costa Rica will capitalize on its expertise in digital transformation to help manage Walmart’s Global Business Services’ F&A operations in Latin America. Under the new agreement, the partnership continues to leverage Genpact’s expertise in advanced technologies and analytics, and domain and process depth in retail and consumer goods, to help Walmart accelerate its digital transformation, fuel long-term growth, and unlock savings for reinvestment in its continued innovation.”

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“Since we started working together last fall, our co-innovation has seen immediate progress in transforming our finance and accounting operations in Bentonville, Arkansas, improving quality of service and experience, and reducing cycle times,” said Clay Johnson, executive vice president and enterprise chief information officer, Walmart. “We look forward to expanding these results now in Latin America and delivering value that is in the best interest of our associates and customers.”

The new site in Heredia, Costa Rica, which is pending final government approval adds to Genpact’s existing Latin America footprint in Brazil, Guatemala, and Mexico.

“We would like to welcome Genpact to Costa Rica. The company’s expertise in advanced technologies such as artificial intelligence, machine learning, predictive analytics, and robotics process automation nurtures and enhances Costa Rica’s vision in the knowledge economy, and expands our technological capabilities to serve the world,” said Jorge Sequeira, managing director, CINDE, the economic development agency in Costa Rica. “We are confident that Costa Rica’s talent, our quick learning skills, and adaptability will contribute to the success of Genpact as a leader in digital transformation to best serve its global clients.”

Walmart’s Global Business Services F&A associates in Costa Rica who are affected by this engagement will transition to Genpact.

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“We’re proud of the trust that Walmart has placed in Genpact in expanding our partnership to transform Walmart’s F&A operations to drive growth and better serve its customers,” said Tiger’ Tyagarajan, Genpact president and chief executive officer.

SOURCE: Genpact

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