Monday 19 April 2021

Growing Call Center Market in Nicaragua

Concentrix announced that the company will be expanding its operations in Managua, where it has operated a call center since 2011.

Photo from El19digital.com

The announcement was made by Vice President Rosario Murillo, who pointed out that the new Concentrix offices will be located in the IBW building, in downtown Managua.

A multimillion-dollar investment featuring tech labs and recreational spaces

“… Concentrix was established in Nicaragua in 2008 and in 2011 it established its first global contact center in Managua. This company has a presence in 25 countries with more than 70,000 employees who speak more than 40 languages.”

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The 2,500-square-meter customer engagement center is Concentrix’ third location in the city, adding to an existing footprint of 14 locations in Latin America.

Photo from El19digital.com

Concentrix has a staff of 1,200 in Nicaragua.

The company website says, “This strategic expansion in Managua is due to significant and accelerated growth in key client accounts. The new facility is a multimillion-dollar investment featuring tech labs and recreational spaces, including a game room, exercise area and café, to provide an outstanding and innovative environment for Concentrix staff.”

“The talented and dedicated staff in Nicaragua made today possible,” said Manfred Kissling, Concentrix Vice President, Latin America. “Our growth in the region is a testament to their exemplary level of service, technical and bilingual skills.”

Photo from El19digital.com
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“This site opening reinforces our focus on Nicaragua as strategic to Concentrix’ growth and expansion,” Kissling added.

Last year, Concentrix was ranked in the top 10 in Nicaragua by the Best Place to Work Institute representing Central America and the Caribbean regions. It is the only company in the industry to be ranked by the Institute in Nicaragua.

Photo from El19digital.com

“We set ourselves apart as the premier place to work and a hub for the brightest minds in our industry,” said Concentrix General Manager Javier Hugentobler. “Concentrix is a destination for talent, and I’m very proud to open the doors to yet another fantastic facility.”

Photo from El19digital.com
Photo from El19digital.com
Photo from El19digital.com

 

Article originally appeared on Today Nicaragua and is republished here with permission.

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FACT CHECK:
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Q24N
Q24N is an aggregator of news for Latin America. Reports from Mexico to the tip of Chile and Caribbean are sourced for our readers to find all their Latin America news in one place.

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Article originally appeared on Today Nicaragua and is republished here with permission.

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