On Wednesday, September 4, Uber announced it will charge users to wait for drivers, the charge starting 2 minutes after the driver has reached the pickup point.
Originally the email sent to users said 5 minutes, but the company quickly corrected it two minutes in a subsequent email.
The charge is ¢40 colones per minute waiting for UberX, ¢55 for UberPLUS and ¢75 for UberXL.
“With these changes we hope to encourage punctuality within our community and that users can give back to the driver for the waiting time in which they cannot offer their services to others,” the company published.
Uber added that the change does not affect or change the cancellation policies, where the driver can cancel after 5 minutes of waiting (user will be charged a cancellation fee) and user within 2 minutes of order (no cancellation fee).
Uber began operations in Costa Rica on August 21, 2015. It currently has coverage throughout the Greater Metropolitan Area (GAM), has more than 783,000 users and 22,000 drivers, with products such as uberX, uberXL and Uber Eats.